Field Service Engineer

Descrição:

Do you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries. MAIN PURPOSE OF JOB : The Field Service Engineer is an energetic, persuasive, field professional that will perform installations, repairs and maintenance of analytical instrumentation. This position is responsible for both understanding customer needs and have to ability to handle it the best. REPORTING LINE : DEPARTMENT : Service Line Manager : Service Manager Matrix Manager(s) : Service Manager SPECIFIC DUTIES & RESPONSIBILITIES : include the following. Other duties may be assigned. Repair and maintenance of analytical instrumentation Perform installation of equipment from delivery to sign-off Respond to customer by telephone within 4 hours to evaluate problem Perform preventative maintenance per maintenance schedule Inform appropriate personnel on all problems using escalation procedure Maintain manuals Submit electronic paperwork timely and accurately Maintain excellent communication with Service Manager on all matters Process parts return and repair in accordance with all policies and guidelines Keep customers well informed on any open issues Manage direct account responsibility with minimal supervision Assist in different areas within the District Perform all the above duties in accordance with applicable ISO9000 directives and company policy IMPACT : Major impact on customer satisfaction. Growth and profitability of preventive and corrective maintenance plans. Maintains and build upon the professional image of Malvern Panalytical. ACCOUNTABILITY : Works closely with Service team in order to complete the preventive and corrective maintenance plan according with the recognition process of Malvern Panalytical products. Operates within the overall policy of the company and keeps within its written rules. COMMUNICATION : Customer and supplier communication Communication on a daily basis with external customers and service department personnel both orally and in writing. Internal Communication Direct communication with Service Engineers, Operations team, and regular with other members of the service team. ENVIRONMENT AND HOURS : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Although minimal travel is expected, this is an office-based position REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE : Entry Qualifications Bachelor of Science (B.S.) or higher; five years related experience and / or training; or equivalent combination of education and experience. Preferred backgrounds are in general Chemistry, Physics, Mechanical and / or Chemical Engineering. Strong communications skills written, oral and presentation. Valid driver’s license. Skills & Experience Minimum of 5 years of application experience in industrial capital equipment; strong preference given to Analytical Instruments, Remote Sensing equipment, Spectrometers or general instrumentation sales. Knowledge The employee must be fluent in both written and spoken Portuguese. This would include, but is not limited to, conversing with potential customers in order to establish a mutually beneficial dialogue, writing email responses, maintaining information in a database, and preparing reports. Ability to travel up to 80% of the time, both domestically and internationally. Ability to lift up to 50 lbs Ability to understand customer needs and how to handle them Additionally, the employee must have 80% of English language in order to converse via oral and / or writing with other global coworkers attend to international meetings and understand the internal systems. CORE COMPETENCIES : Communication Cooperation and Team working Adaptability Expertise and Professionalism Problem Solving / Analysis Há 21 horas