Local Service Transition Consultant

Descrição:

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values : Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. At Alight we help our customers to successfully drive & execute Human Capital technology transformation initiatives. As Program / Project teams we work primarily within the scope of Payroll Outsourcing Services. We engage at the very beginning to deploy the technical & functional solution required to transition from customer current state (HR information system, employee payroll data & requirements, interfaces, etc. towards readiness to start the outsourcing service, Go-live . As a Service Transition Consultant, you will be a key member of the project team and will be tasked to ensure customer and project stakeholders are aligned in terms of processes required to successfully transition towards the upcoming payroll outsourcing (managed payroll services). What is expected from this role : Thoroughly understand services in scope (as per the contract) and be able to guide project stakeholders and customer through the transition (implementation) Lead workshops to ensure customer understands scope of services to be provided in the upcoming outsourcing (knowledge transfer). Lead & coordinate testing activities (employee payroll simulations, system integration, scenarios testing) Supported by technical / operational roles. Lead & coordinate customer trainings related to operational readiness (process walkthrough, service-levels, etc.) Coordinate the implementation of service delivery tools (employee ticketing system, call center, etc.) Plan and coordinate the engagement of Operational roles during the transition (implementation) to ensure full alignment before outsourcing begins. To successfully perform in this role you will supported by Project Managers, Operational & Technical consultants. Experience & Skills : You are process oriented, and have the ability to lead and coordinate within a program / project landscape. Previous experience in HR and / or Payroll operations / project environment is preferred English (written / oral) is a must (assuming your native language is Spanish and / or Portuguese) Great communication skills (towards colleagues, stakeholders and customers) If you believe you are a good fit and are interested, please reach out, send your CV and we ll talk. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position : SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and / or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation / modification by contacting his / her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Há 23 horas